In a press release by Samsung, the company said that “We are working with relevant regulatory bodies to investigate the recently reported cases about the Galaxy Note7. For the advantages of users’ safety, we stopped sales of the Galaxy Note7 and have consequently decided to halt production.”
Samsung remains a committed production company to working diligently with appropriate regulatory authorities to take all necessary steps to solve any situation.
Users that are either with an original Galaxy Note7 or replacement Galaxy Note7 device are advised to shut down and stop using the device and take advantage of the remedies available at our Samsung Authorized Service Centres.
Although the Galaxy Note7 has not yet been released in Nigeria, the current Galaxy Note7 consumers, despite the original place of purchase are kindly urged to visit the nearest Samsung Authorized Service Centre for immediate help.
Customers are encouraged to return their Galaxy Note7 to Samsung Authorized Service Centres and be guided with available options. Those who have already returned their Galaxy Note7 will also be alerted from Samsung for their options. “We sincerely apologize for the inconvenience this may cause to customers and partners who have trusted and waited for the Galaxy Note7,” said Emmanouil Revmatas, Director and Business Leader, Information Mobile and Technology, Samsung Electronics West Africa.
For further enquiries, customers are kindly advised to contact the Samsung Call Centre [Toll-free
0800-7267864 (0800-SAMSUNG)].
Samsung remains a committed production company to working diligently with appropriate regulatory authorities to take all necessary steps to solve any situation.
Users that are either with an original Galaxy Note7 or replacement Galaxy Note7 device are advised to shut down and stop using the device and take advantage of the remedies available at our Samsung Authorized Service Centres.
Although the Galaxy Note7 has not yet been released in Nigeria, the current Galaxy Note7 consumers, despite the original place of purchase are kindly urged to visit the nearest Samsung Authorized Service Centre for immediate help.
Customers are encouraged to return their Galaxy Note7 to Samsung Authorized Service Centres and be guided with available options. Those who have already returned their Galaxy Note7 will also be alerted from Samsung for their options. “We sincerely apologize for the inconvenience this may cause to customers and partners who have trusted and waited for the Galaxy Note7,” said Emmanouil Revmatas, Director and Business Leader, Information Mobile and Technology, Samsung Electronics West Africa.
For further enquiries, customers are kindly advised to contact the Samsung Call Centre [Toll-free
0800-7267864 (0800-SAMSUNG)].